All pieces required

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What good is sending an extra piece if all the pieces required are not included? The response from the vendor to my request to quickly send me the missing wheel bearing (small round piece of plastic) was to have me ship back the entire purchase (already assembled as the missing piece was not discovered until the very end of the build) and only once received would they credit my account then send a new one out and recharge me. The whole process estimated to take four weeks or more. Happy holidays will have long passed, and they did not make their original shipping promised date as it was…

Is customer service and respect a lost art?

I told them to stuff it, I’ll make my own replacement part. High end products and service my ^$$!

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